Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 277,388 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 10: Problems at Spectrum
Spectrum is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Bedford, Charlotte, Louisville, Austin, Tampa, Riverside, Largo, Phoenix, Whittier, Memphis, Dallas, Bloomington, Schoharie, Port Byron and Bartlett.
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| City | Problem Type | Report Time |
|---|---|---|
 Thousand Oaks | Internet | |
| Los Angeles | Internet | |
| Redford | Wi-fi | |
| St. Petersburg | Internet | |
| Tampa | Internet | |
| Dallas | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- David Salpeter (@DSalpeter) reported
.@AppleSupport @LGUS @Ask_Spectrum Trying to use airplay 2 to play the myspectrum app to my LG tv. This used to work but no longer works in iOS 14. Seems to work with other apps on shows that have discrete beginning and end. Help?
- Hoeku | The 8th Warlord (@IshigamiSZN) reported
@Ask_Spectrum your **** internet just costed me a fortnite winHope your CEO to see my *****
- Maury Postal (@mopostal) reported
@Ask_Spectrum there's been an outage for 14 hours now in downtown Brooklyn—the app was updated with a repair time—that's since been removed. What the deal?
- Brad Edwards (@Wooliestcargo34) reported
@Ask_Spectrum you ever gonna fix your terrible outages lately?
- A.C. Green (@A_C_Green88) reported
@GetSpectrum I just spent over an hour with customer service and nothing got resolved. The first time I was hung up on instead of out on hold. The second time the rep brought another associate on the line but had me muted and then hung up on me. Please contact me immediately
- David Salpeter (@DSalpeter) reported
.@AppleSupport @LGUS @Ask_Spectrum Trying to use airplay 2 to play the spectrum tv app to my LG tv. This used to work but no longer works in iOS 14. Seems to work with other apps on shows that have discrete beginning and end. Help?
- Fruitbrute (@Fruitbrute2) reported
@GetSpectrum Nice way to increase internet service charges for the 2nd time in about two years. Why the hell are you STILL raising rates for internet only customers. $74.99 for basic highspeed internet. Lick my sack!
- 440Richard (@440richardtv) reported
@Ask_Spectrum @DylanBackwards Dogsh*t company and service.
- Valentine V. Sparklthrust (@valentinemonsta) reported fromLouisville, Kentucky
@Ask_Spectrum hi and good morning. Its seems my internet is not working. Is there an outage?
- Stephanie Friedman (@sfriedman59) reported
@Ask_Spectrum Not able to help, referred back to customer service again
- Roy Marquez (@drroymarquez) reported
@Ask_Spectrum Internet has been down for 10+ hours, but no resolution.
- jfk (@juanfkennedy) reported
@Ask_Spectrum my wifi is STILL DOWN. it is NOT INTERMITTENT!
- Shannon Wells (@RNinKY) reported
@Ask_Spectrum Are you able to provide me with a number to customer retention?
- 🏳️⚧️ tsali $cat ReadPinnedPost.txt (@Tsali) reported
calls @Ask_Spectrum at 12:49 AM, asks "Hey, can my modem support IPv6? Cause I'm not getting an ipv6 address currently"I have had it in the past on a different modem and this one is supposedly newer... lulz.Agent had no idea what I was talking about, but that's not unusual.
- Reid (@Reidzyt) reported
Wait @Ask_Spectrum @GetSpectrum is down? Must be a day that ends in “y” such a terrible ISP
- 🏳️⚧️ tsali $cat ReadPinnedPost.txt (@Tsali) reported
@Ask_Spectrum We got it straightened out, they just didn't know what i was talking about when mentioning ipv6 since it's not fully rolled out in your network (although your network has been capable of it since 2009 at least but that's beside the point) they confirmed it's not up in my area
- Gomez M. (@GmzRavenR6) reported
@Ask_Spectrum Really? Internet going out on a Friday night? I’m just tying to game with the boys. Damn.
- ashei's gf lexi⁷ 🍅 (@dvatae) reported
its the fasted download pls everything else is gna take so damn long @getspectrum this is ur fault
- Collin Harvey ن 🦍 (@CelloC) reported
Hi @Ask_Spectrum, me again. Please read this entire thread I’m posting. How many outages have to occur in the 75051-75052 region before you actually fix it? We need our Internet to work. If my kids have to go back to in-home learning, we’ll be in big trouble because of you.
- Rebecca Minjarez (@InkSketch) reported
@Ask_Spectrum In @AlhambraCA_ No connection. How long to fix it? Thank you.
- nico nico (@nincumpo0p) reported
@Ask_Spectrum WHY IS YOUR SERVICE SO sh*tTY
- ㅤㅤㅤ (@cvzxy) reported
once again i would like to announce, **** @GetSpectrum for their worse than dogsh*t service
- Joe Parsons (@JoePars10949177) reported
@Ask_Spectrum How ******** can wifi be this sh*tty yourepair it every other week! Stop charging more for worse service. And don't ******* reply with some BS stuff like dm me your ACC info and we'll look into it. Bc you dont. Everytime someone comes over to "fix" it nothing ever gets fixed
- Miss Me (@LadyLoriL) reported
@Ask_Spectrum reps talk crazy when you owe money. Crazy how the bill was paid when service wasn't working and they take NO CREDIT FOR THEIR SERVICES NOT WORKING during the pandemic. They want to pay pennies for days even when service was out FOR MONTHS..@VERIZON
- Victor (@HollowSilver1) reported
@Ask_Spectrum Hi. I've been having issues with my upload speed at night for over 2 months. Can you help me out?
- Claudia Salas (@BunnieSalas) reported
This 24hr support @GetSpectrum @Ask_Spectrum is a joke been without cable and internet for the last 5 hours called 4 times and every time it’s just someone else blaming the last person I spoke too. #Spectrumsucks but y’all quick to take a payment got it!
- Janel (@iJanel) reported
@Ask_Spectrum Whats#’s affecting the Spectrum Guide? It’s not showing anything ... shows “unavailable”. HELP!
- jfk (@juanfkennedy) reported
This wifi bullsh*t has irked my nerves so bad lol asked what the problem is? Told me nothing. Then telling me my modem is back online... no it’s not lol. Gotta wait till the first week of December. Then I’m dismissed lol **** y’all @GetSpectrum
- Ed (@EdWimpee) reported
@Ask_Spectrum having internet issues, last night had intermittent service today very slow.
- Hoeku | The 8th Warlord (@IshigamiSZN) reported
@Ask_Spectrum Shut ******** up
